Fraud protection settings

Fake or repeated cash-on-delivery orders cost you delivery fees. Naqdi checks each cash-on-delivery order when Shopify creates it, using the settings on the app's Fraud protection page.

What happens to an order

• Blocked (tag naqdi-blocked, high risk): the phone number or IP address is on your blocklist, or the phone placed more orders in the last hour than your limit.
• Flagged (tag naqdi-flagged, medium risk): one of your risk rules matched. Check it before you confirm and ship.
• OK (tag naqdi-ok, low risk): nothing matched.

The reasons appear in the order's fraud analysis in Shopify and on the app's Orders page. Naqdi never changes the customer's order note. Orders paid another way, for example by card, aren't checked.

Risk rules

Each rule flags an order; none stops it. Switch any of them off:

• Phone number isn't a mobile number of the shipping country, for example a landline, or a number from another country. Checked for Morocco, Algeria, Egypt, Saudi Arabia, the UAE, Iraq, Pakistan and India.
• Same phone ordered under a different name in the last 30 days. Spelling, accents and spacing don't count as a different name.
• Same phone ordered the same product earlier today, in your store's time zone.
• Delivery address is very short. Set the shortest address you accept, in characters (10 by default).

An order without a phone number is always flagged.

Auto-cancel blocked orders

When this is on, blocked orders are cancelled for you and the items are restocked. The customer isn't emailed. It's off by default.

Order limit

Orders per phone number per hour: more orders than this from one phone in an hour are blocked. Enter a number from 1 to 20 (the default is 3), or 0 to turn the limit off.

Blocked phone numbers and IP addresses

Add a phone number with its country code, for example +212612345678 (if you set a default country in Settings › Phone numbers, you can leave it out), or an IP address, for example 203.0.113.7. You'll find a customer's IP address on the order in your Shopify admin.

• Only part of each entry is shown, for example +212 ••• 678. The app keeps a secure fingerprint of it, not the full value.
• You can block up to 1,000 entries, and remove any of them at any time.

Free plan

The Free plan checks 60 cash-on-delivery orders a month. When you reach that, checks keep running for 48 hours; after that, new orders still arrive through Shopify Checkout but aren't checked or tagged until the next month, or until you upgrade to Pro.